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Mail is sent but not received.

Posted: Fri Jul 14, 2017 11:06 am
by pietrek
Hello.

I installed the VestaCP server management package on Ubuntu Server 16.04.
Website works. FTP works. There are problems with mail.
Mail coming out via webmail works - comes out and is delivered.
Incoming mail unfortunately does not work. Mail does not arrive.

What do I need to check ??

Please suggest.

Re: Mail is sent but not received.

Posted: Fri Jul 14, 2017 9:40 pm
by sareak
Same issue, I cant recieve mail from other servers, mail from domains within my panel works

Re: Mail is sent but not received.

Posted: Sat Jul 15, 2017 6:09 am
by pietrek
Now I have the situation that after sending an email to the domain configured on VESTACP I get the answer:

Code: Select all

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  pietrek@testujemy.glogow.pl
      all relevant MX records point to non-existent hosts

Re: Mail is sent but not received.

Posted: Sun Jul 16, 2017 7:04 am
by coreXL
Hello, can you post you result on this page: https://www.checktls.com/perl/live/TestReceiver.pl
Put some existing email on the server and tell us the results.

Re: Mail is sent but not received.

Posted: Tue Jul 18, 2017 10:01 pm
by flameblue59
I also have the same problem, I have check my mail. Please see the result below

seconds test stage and result
[000.041] Connected to server
[005.084] <-- 220 s113073.nocix.net ESMTP Exim 4.89 Tue, 18 Jul 2017 22:00:07 -0500
[005.085] We are allowed to connect
[005.085] --> EHLO checktls.com
[005.125] <-- 250-s113073.nocix.net Hello checktls.com [216.68.85.112]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-CHUNKING
250-STARTTLS
250 HELP
[005.126] We can use this server
[005.126] TLS is an option on this server
[005.126] --> STARTTLS
[005.180] <-- 220 TLS go ahead
[005.180] STARTTLS command works on this server
[005.334] SSLVersion in use: TLSv1.2
[005.334] Cipher in use: ECDHE-RSA-AES128-SHA256
[005.334] Connection converted to SSL
[005.336]
Certificate 1 of 1 in chain:
serialNumber= d4:68:a5:1e:59:a3:89:ba
subject= /C=US/ST=California/L=San Francisco/O=Vesta Control Panel/OU=IT/CN=server.roohome.com
issuer= /C=US/ST=California/L=San Francisco/O=Vesta Control Panel/OU=IT/CN=server.roohome.com
[005.336] Cert VALIDATION ERROR(S): self signed certificate
[005.336] So email is encrypted but the recipient domain is not verified
[005.336] Cert Hostname DOES NOT VERIFY (mail.roohome.com != server.roohome.com)
[005.336] So email is encrypted but the host is not verified
[005.336] ~~> EHLO checktls.com
[005.377] <~~ 250-s113073.nocix.net Hello checktls.com [216.68.85.112]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-CHUNKING
250 HELP
[005.378] TLS successfully started on this server
[005.378] ~~> MAIL FROM:<test@checktls.com>
[005.418] <~~ 250 OK
[005.419] Sender is OK
[005.419] ~~> RCPT TO:<submission@roohome.com>
[005.463] <~~ 451 Temporary local problem - please try later
[005.463] Cannot proof email address (reason: RCPT TO rejected)
[005.463] Note: This does not affect the CheckTLS Confidence Factor
[005.464] ~~> QUIT
[005.505] <~~ 221 s113073.nocix.net closing connection

Re: Mail is sent but not received.

Posted: Thu Jul 20, 2017 5:33 am
by flameblue59
does anyone can help?

Re: Mail is sent but not received.

Posted: Fri Aug 11, 2017 2:39 am
by jpvesta
Hi I have this same issue, has there been a solution?

Re: Mail is sent but not received.

Posted: Fri Aug 11, 2017 6:33 pm
by marc
jpvesta wrote:Hi I have this same issue, has there been a solution?


I have the same problem, and I think it's SSL certificate problem, something with the vesta panel.

CERT VALIDATION ERROR
EXPIRED Certificate 1 of 1 in chain:

in the test.

Https://www.checktls.com/perl/live/TestReceiver.pl

Does your domain have SSL certificate?

Re: Mail is sent but not received.

Posted: Mon Aug 14, 2017 2:50 am
by jpvesta
Hi, I do have Let Encrypt but it seems to be fine, this is my TLS out put message I get:

Trying TLS on mail.domain.com.au[m.y.I.P] (10):
seconds test stage and result
[030.034] Cannot connect to server (reason: Connection timed out)

I'm using my domain providers DNS service to point my mx record. can someone confirm how the mx record should look at the moment mine is:

Name Type Priority TTL Address
domain.com.au. mx 10 3600 mail.domain.com.au

When I try to ping mail.domain.com.au from CMD I do get a response.

>ping mail.mobotech.com.au
Pinging mail.domain.com.au [216.45.55.225] with 32 bytes of data:
Reply from m.y.I.P: bytes=32 time=198ms TTL=58
Reply from m.y.I.P: bytes=32 time=193ms TTL=58
Reply from m.y.I.P: bytes=32 time=191ms TTL=58
Reply from m.y.I.P: bytes=32 time=202ms TTL=58

Re: Mail is sent but not received.

Posted: Tue Aug 15, 2017 5:25 am
by jpvesta
Ok so after investigating I found that my set up was all correct but on my VPS provider side they had port blocks on their end which I cannot see. They opened the SMTP ports and mail started to flow.

This has taken me a month of rebuilding and researching and questioning my myself even thinking screw it I'll just pay for a mail server. Now everything is working for me, hope the original poster has figured his issue out too if not maybe his VPS provider might have ports blocked too.