We are happy to announce that Vesta is back under active development as of 25 February 2024. We are working on v1 candidate and expect to engage more with the community over the coming months. We are committed to open source, and we encourage contributors to help us build the future of Vesta.
OTRS
OTRS
Not sure if I'm posting this in the right place, but Id thought I'd give this a shot since I guess this would be considered a 3rd party application...
I'm trying to install a support ticket system called OTRS http://www.otrs.com/ but I'm having a little bit of diffuculty, see OTRS doesnt use the same directory structure as most ticket systems would. (others I have tried, i could just drag/drop files into the web/DOMAIN folder) So I'm not sure the best route to go and try to get this working.
So that being said, If anyone has had any luck with this or maybe could offer some suggestions, I'd be greatful :)
Thanks in advance :)
I'm trying to install a support ticket system called OTRS http://www.otrs.com/ but I'm having a little bit of diffuculty, see OTRS doesnt use the same directory structure as most ticket systems would. (others I have tried, i could just drag/drop files into the web/DOMAIN folder) So I'm not sure the best route to go and try to get this working.
So that being said, If anyone has had any luck with this or maybe could offer some suggestions, I'd be greatful :)
Thanks in advance :)
Re: OTRS
We're don't use OTRS with VestaCP in your company - just "naked" ubuntu and OTRS, but this is not much difference.
You can use official guide to setup OTRS -
https://otrs.github.io/doc/manual/admin ... ation.html
http://otrs.github.io/doc/manual/admin/4.0/en/html/
You can use official guide to setup OTRS -
https://otrs.github.io/doc/manual/admin ... ation.html
http://otrs.github.io/doc/manual/admin/4.0/en/html/
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Re: OTRS
IMO, I'd rather go with something like osTicket.
Re: OTRS
that's a good alternative, yes.BBuchanan1013 wrote:IMO, I'd rather go with something like osTicket.