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Emails going into Outlook/Hotmail Junk/Spam

Posted: Sat Sep 29, 2018 3:35 am
by Google
Good day. I dont know if this is the right thread for this but I really need help. I have successfully installed vesta cp on my VPS but each time I send emails or just test emails from roundcube or using smtper.net, it goes into spam.

All records like SPF, DKIM, DMARC are all pass.

I have searched online over and over again but no one seems to have a solution to this. I do not have such challenges with yahoo or Gmail.

Please any contribution as to how to solve this will be greatly appreciated.

Code: Select all

Mail sent by 1xx.8xx.x2x.1x3: successful
This message was identified as spam. It's not spam
[email protected]
Fri 9/28/2018, 10:56 AM
This mail was directly sent by 1xx.8xx.x2x.1x3.

SMTP host: 1xx.8xx.x2x.1x3
Use SLL: False
Use Authentication: True
Authentication name: bfhhmfkk
Authentication password: [not applicable]
Email from: [email protected]
Email to: [email protected]


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Received: from DM3NAM03HT109.eop-NAM03.prod.protection.outlook.com
(2603:10a6:803:1::20) by VI1PR07MB4669.eurprd07.prod.outlook.com with HTTPS
via VI1PR0502CA0007.EURPRD05.PROD.OUTLOOK.COM; Fri, 28 Sep 2018 09:56:16
+0000
Received: from DM3NAM03FT058.eop-NAM03.prod.protection.outlook.com
(10.152.82.52) by DM3NAM03HT109.eop-NAM03.prod.protection.outlook.com
(10.152.83.115) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.1185.13; Fri, 28
Sep 2018 09:56:14 +0000
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smtp.mailfrom=abcd.com; outlook.com; dkim=pass (signature was
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header.from=abcd.com;
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designates 1xx.8xx.x2x.1x3 as permitted sender)
receiver=protection.outlook.com; client-ip=1xx.8xx.x2x.1x3;
helo=slot0.abcd.com;
Received: from slot0.abcd.com (1xx.8xx.x2x.1x3) by
DM3NAM03FT058.mail.protection.outlook.com (10.152.82.212) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id
15.20.1185.13 via Frontend Transport; Fri, 28 Sep 2018 09:56:14 +0000
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From: [email protected]
To: [email protected]
Date: 28 Sep 2018 04:56:08 -0500
Subject: Mail sent by 1xx.8xx.x2x.1x3: successful
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-ID: <[email protected]>
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Re: Emails going into Outlook/Hotmail Junk/Spam

Posted: Sun Oct 07, 2018 8:31 am
by Google
Please how do I make the required changes? Thank you

Re: Emails going into Outlook/Hotmail Junk/Spam

Posted: Sun Oct 07, 2018 12:49 pm
by ScIT
Google wrote:
Sun Oct 07, 2018 8:31 am
Please how do I make the required changes? Thank you
That was just a spammer, removed his post.

Re: Emails going into Outlook/Hotmail Junk/Spam

Posted: Sun Oct 07, 2018 12:55 pm
by ScIT
To make sure, that email is working, you've to check some few default settings - most important would be a reverse dns record for your ip address. Normaly you can set this in the backend of your vps hoster.

To understand how smtp is working, and what are also needed requirements you can check the rfc standards: https://tools.ietf.org/html/rfc5321 and https://tools.ietf.org/html/rfc2821

But first check if your reverse dns record is correct, also maybe check your ip for blacklist entries or ip reputation at mxtoolbox.com.

Re: Emails going into Outlook/Hotmail Junk/Spam

Posted: Mon Oct 08, 2018 10:33 am
by Google
my reverse dns is correctly set.. When I test the config and mail using mail-tester.com, I get 10/10 yet emails keep hitting junk..

Even on Gmail too.. I will check those sites u sent me. Any other suggestions will be welcomed. Thanks

Re: Emails going into Outlook/Hotmail Junk/Spam

Posted: Mon Oct 08, 2018 5:58 pm
by pipoy
How new is the domain?

10/10 on mail-test still does not guarantee it goes to inbox.

Sometimes, if the domain is still new, gmail doesnt accept it.
You can also try reporting the email as not spam with multiple gmail accounts so that gmail will flag it as ok
Or, just wait a few days or weeks

Re: Emails going into Outlook/Hotmail Junk/Spam

Posted: Mon Oct 08, 2018 6:55 pm
by Google
Thanks.. Do u know how I can do this? Any steps to get multiple gmail accounts?