We are happy to announce that Vesta is back under active development as of 25 February 2024. We are working on v1 candidate and expect to engage more with the community over the coming months. We are committed to open source, and we encourage contributors to help us build the future of Vesta.
How does Vesta paid support work ?
How does Vesta paid support work ?
I am going to need to use the Vesta paid support service.
But I don't know how it works.
If I pay for one hour of support, does that mean that I get one hour of email support, phone support, or can I just give my admin details to a Vesta staff member and ask them to do what is needed ?
If I pay for one hour of support which is the minimum, but the job of work only takes 15 minutes, do I keep the other 45 minutes in the minutes bank for later use.
I think that I am only going to need the one hour just to bring my installation up to date.
A months long torture for me while I learn, with a dangerous likelihood of getting it wrong.
But for someone who knows what they are doing, easy stuff.
But I don't know how it works.
If I pay for one hour of support, does that mean that I get one hour of email support, phone support, or can I just give my admin details to a Vesta staff member and ask them to do what is needed ?
If I pay for one hour of support which is the minimum, but the job of work only takes 15 minutes, do I keep the other 45 minutes in the minutes bank for later use.
I think that I am only going to need the one hour just to bring my installation up to date.
A months long torture for me while I learn, with a dangerous likelihood of getting it wrong.
But for someone who knows what they are doing, easy stuff.
Re: How does Vesta paid support work ?
Hi
I recomend you ask this by mail
[email protected] or [email protected] not remember what is exactly, never use it.
Support will solve problems you have with panel, but not know how exactly work
I recomend you ask this by mail
[email protected] or [email protected] not remember what is exactly, never use it.
Support will solve problems you have with panel, but not know how exactly work