Roundcube SERVICE CURRENTLY NOT AVAILABLE! Error No. [520]

[azgeek]

Ubuntu server, clean install with VestaCP.
I've searched the forums, made as much sense out of google translate's work on the non english posts, but I'm running in to a brick wall here.
Mail is 100% functional - I can send receive no problem, so it's roundcube itself that is the pain in my behind.

The 520 error as I understand it is a plugin error.
All the config files look good (agains assuming they're set up properly by vestacp)
The only plugin loaded by main.inc.php is password:

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$rcmail_config['plugins'] = array('password');

Ideas, suggestions?
Captain Obvious want to point out something I'm overlooking?

I can switch to squirrelmail, but it's just not as pretty as roundcube :p

[skid]

Can you check if domain is on a default apache template. In any case domain error log may have some insights.

[azgeek]

Figured it out after a couple days of not thinking about it.
two things - one might matter to your dev teams.
in each account's apache2.conf (ie /home/<user>/conf/web), /etc/roundcubemail is used, but it's /etc/roundcube/ on ubuntu (at least on 13.04)

The PRIMARY culprit though (the error logs held the key. imagine that!), is

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php_admin_value open_basedir

For troubleshooting, I commented out the entire line, restarted apache and roundcube works, but don't know how wise that is in the big picture?

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php_admin_value open_basedir /home/<user>/web/:/home/<user>/tmp:/bin:/usr/bin:/usr/local/bin:/var/www/html:/tmp:/usr/share:/etc/phpMyAdmin:/etc/roundcube

[edit - making more progress... now getting errors when deleting, mail. permissions are b0rked i bet or related to my edit of the conf. Error logs, here i come!]

[skid]

Thank you azgeek.

We have updated templates. To download updated version you can run following command

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v-update-web-templates