Error message does not arrive to the mail user

[ipcompany]

Hello,

We have a VestaCP installed on CentOS, and we have the following problem.

When we send a message, through a system (we use Mautic), and the recipient is invalid, a wrong email, the message becomes Frozen, and does not return any error to the email that we use to send.

Below the message that shows in main.log, we use the email [email protected] to trigger the message.

[root@node16263-vestamautic exim]# more /var/log/exim/main.log |grep 1fhc1S-0000RU-BN
2018-07-23 11:41:14 1fhc1S-0000RU-BN <= [email protected] H=(us.picto4.me) [191.243.196.13] P=esmtpa A=dovecot_plain:[email protected] S=6001 id=[email protected]
2018-07-23 11:41:15 1fhc1S-0000RU-BN ** [email protected] R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [64.233.190.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after RCPT TO:<[email protected]>: 550-5.1.1 The email account that you tried to reach does not exist. Please try\n550-5.1.1 double-checking the recipient's email address for typos or\n550-5.1.1 unnecessary spaces. Learn more at\n550 5.1.1 https://support.google.com/mail/?p=NoSuchUser h185-v6si9292065qkf.234 - gsmtp
2018-07-23 11:41:15 1fhc1T-0000RY-Lr <= <> R=1fhc1S-0000RU-BN U=exim P=local S=8171
2018-07-23 11:41:15 1fhc1S-0000RU-BN Completed

Would anyone know how to make this error message reach the account [email protected]?

Thanks

Daniel Guidolin

[ipcompany]

Guys, I'm going to rephrase my question, sorry.

On the server we have Webmail, when we send the message through Webmail, using the account [email protected], to an email address that does not exist, it returns the error:

[root@vestamautic ~]# more /var/log/exim/main.log |grep 1fhvB7-0004Kf-LT
2018-07-24 08:08:29 1fhvB7-0004Kf-LT <= [email protected] H=localhost (vestamautic.jelastic.saveincloud.com) [127.0.0.1] P=esmtp S=642 id=[email protected]
2018-07-24 08:08:30 1fhvB7-0004Kf-LT ** [email protected] R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [64.233.186.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after RCPT TO:<[email protected]>: 550-5.1.1 The email account that you tried to reach does not exist. Please try\n550-5.1.1 double-checking the recipient's email address for typos or\n550-5.1.1 unnecessary spaces. Learn more at\n550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i92-v6si4947513qva.15 - gsmtp
2018-07-24 08:08:30 1fhvB8-0004Ku-Pa <= <> R=1fhvB7-0004Kf-LT U=exim P=local S=2685
2018-07-24 08:08:30 1fhvB7-0004Kf-LT Completed

When we use the same email, [email protected], sending via Mautic, which is an Open Source Marketing Automation, which is on another machine, it returns the error:
[root@vestamautic ~]# more /var/log/exim/main.log |grep 1fhvH1-0004Tj-0j
2018-07-24 08:14:35 1fhvH1-0004Tj-0j <= [email protected] H=(us.picto4.me) [191.243.196.13] P=esmtpa A=dovecot_plain:[email protected] S=4954 id=[email protected]
2018-07-24 08:14:36 1fhvH1-0004Tj-0j ** [email protected] R=dnslookup T=remote_smtp H=gmail-smtp-in.l.google.com [64.233.186.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after RCPT TO:<[email protected]>: 550-5.1.1 The email account that you tried to reach does not exist. Please try\n550-5.1.1 double-checking the recipient's email address for typos or\n550-5.1.1 unnecessary spaces. Learn more at\n550 5.1.1 https://support.google.com/mail/?p=NoSuchUser m23-v6si10132513qkk.261 - gsmtp
2018-07-24 08:14:36 1fhvH2-0004Tn-8H <= <> R=1fhvH1-0004Tj-0j U=exim P=local S=7064
2018-07-24 08:14:36 1fhvH1-0004Tj-0j Completed

The problem is to receive the message from the second case, using Mautic, as it returns to the email frame +[email protected], and changes the code after the name "+ bounce", and queues of Exim as frozen. It does not arrive in the email inbox of [email protected].

Could someone tell me what we can do to solve this problem?

Thank you.

[ipcompany]

We found a solution, we use return email as Catchall email ...

Thanks