Can not send/recieve Emails

[jgriggs79]

Hello,

I have installed the Vesta Web Control Panel and I have set up a domain with an email account, but when I try to send out email in Roundcube, I get the error: "Failed to Send Message" I am also unable to receive email into Roundcube. Can anyone help me troubleshoot/solve this?

Thanks
Juston

[skid]

On a "Service" page you can check if exim is up and running.
Or check it with following command

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v-list-sys-services

[jgriggs79]

okay its not running:

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root@g3-services:~# v-list-sys-services
NAME     STATE    CPU     MEM     RTIME
------   ------   ------  ------  ------
nginx    running  0       202     918
apache2  running  0       2371    918
bind9    running  0       0       918
exim4    stopped  0       0       0
dovecot  running  0       21      918
mysql    running  0       0       918
vsftpd   running  0       24      918
cron     running  0       19      920
root@g3-services:~#

I tried to start it via the panel but it will not start?

[jgriggs79]

tried to manually start it from command line...

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root@g3-services:/etc/init.d# exim4 start

2013-11-14 10:19:57 1Vh0PB-0001gd-1D Cannot open main log file "/var/log/exim4/mainlog": Permission denied: euid=101 egid=103
2013-11-14 10:19:57 1Vh0PB-0001gd-1D Failed to create spool file /var/spool/exim4/input//1Vh0PB-0001gd-1D-D: Permission denied
2013-11-14 10:19:57 1Vh0PB-0001gd-1D Cannot open main log file "/var/log/exim4/mainlog": Permission denied: euid=101 egid=103
exim: could not open panic log - aborting: see message(s) above
root@g3-services:/etc/init.d#

[skid]

try to create exim folder manually

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mkdir /var/log/exim4
chown Debian-exim:mail /var/log/exim4

and then restart exim again

[jgriggs79]

Tried that, but got this error:

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mkdir: cannot create directory `/var/log/exim4': File exists

but still attempted to start exim4 anyway, but still no go:

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2013-11-14 15:26:41 1Vh5N1-0005LB-4y Failed to create spool file /var/spool/exim4/input//1Vh5N1-0005LB-4y-D: Permission denied

[skid]

Have you upgraded exim or maybe changed configuration? Wondering why permissions has been changed.
Anyway it is something that can be easily fixed. Check ownership of /var/log/exim4 and /var/spool/exim4 directories. You can recursively set this with following command:

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chown -R Debian-exim:mail /var/log/exim4
chown -R Debian-exim:mail /var/spool/exim4

[jgriggs79]

no, this is a fresh server with a fresh install

[jgriggs79]

Still did not start

[skid]

Ok, what OS do you use?

Here is how directory listing should look like on Ubuntu 12.04.3 LTS (precise)

root@adm:~# ls -all /var/log/exim4/
total 12
drwxr-s--- 2 Debian-exim adm 4096 Nov 15 09:27 .
drwxr-xr-x 16 root root 4096 Nov 15 09:27 ..
-rw-r----- 1 Debian-exim adm 700 Nov 15 09:28 mainlog
root@adm:~# ls -all /var/spool/exim4/
total 24
drwxr-x--- 5 Debian-exim Debian-exim 4096 Nov 15 09:27 .
drwxr-xr-x 6 root root 4096 Nov 15 09:25 ..
drwxr-x--- 2 Debian-exim Debian-exim 4096 Nov 15 09:28 db
-rw-r--r-- 1 root root 424 Jul 19 2008 gnutls-params
drwxr-x--- 2 Debian-exim Debian-exim 4096 Nov 15 09:28 input
drwxr-x--- 2 Debian-exim Debian-exim 4096 Nov 15 09:28 msglog