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PTR Issue with emails

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daz1uk
Posts: 25
Joined: Fri Apr 22, 2016 3:32 pm

PTR Issue with emails
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Post by daz1uk » Sat Apr 23, 2016 10:59 am

Hi all,

Hoping somebody can help me.

I am unable to send email due to the PTR record not matching the email domain.

My setup:

VPS with hostname: vps1.xyz.com
Main Domain for VPS IP: xyz.com
New domain: abc.com

So the PTR record is set as xyz.com as it should be. But when I want to set an email address for the new domain of abc.com the PTR record won't match abc.com.

I'm sure in CPANEL the mailserver regardless of added domains remains mail.hostname.com, but with Vesta it configures the mail server as mail.addeddomain.com. (I could be wrong)

I'm not sure why it configures this way as the PTR record is going to be wrong for every domain added to vesta that isn't the hostname.

How can I work this out please?

Do I need to add a PTR record to the DNS records for each domain?
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Falzo
Posts: 60
Joined: Mon Mar 28, 2016 8:49 am

Re: PTR Issue with emails
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Post by Falzo » Sat Apr 23, 2016 12:33 pm

daz1uk wrote:Do I need to add a PTR record to the DNS records for each domain?
no you don't and probably you can't. PTR records is mostly set by your provider for the given IP and it is unique.
so multiple domains can have the same IP, but one IP reversly resolves to only one PTR.

this is _not_ an issue with mail as you might think. mailservers do only check if your IP has a PTR record set after all and maybe if that name from the PTR does resolve back to the given IP.

it don't have to match the domain from sender-address, as for sure it is possible that a lot of domains do send from the same server/ip.

you should go and check, if there is really a PTR set for your IP as you think it is, if you have further delivery problems. http://mxtoolbox.com/ could be a starting point.

after all this are basic configuration tasks and have nothing to do with vesta itself.
no offense meant, but please do read some man-pages, tutorials and learn some more of that administration stuff.
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daz1uk
Posts: 25
Joined: Fri Apr 22, 2016 3:32 pm

Re: PTR Issue with emails
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Post by daz1uk » Mon Apr 25, 2016 6:21 pm

Thanks for the response, no offence taken.
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