DKIM - We were not able to retrieve your public key

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ramakrishnach21
Posts: 9
Joined: Sun Nov 29, 2015 9:20 pm

DKIM - We were not able to retrieve your public key

Postby ramakrishnach21 » Sun May 01, 2016 7:03 am

Hi, I am having trouble sending the mails to hotmail due to DKIM.

I have tested http://www.mail-tester.com/ and this is what it says

Code: Select all

Your DKIM signature is not valid
DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email message, thereby allowing a person, role, or organization to claim some responsibility for the message.
The DKIM signature of your message is:

   v=1;
   a=rsa-sha256;
   q=dns/txt;
   c=relaxed/relaxed;
   d=something.com;
   s=mail;
   h=Content-Type:To:From:Subject:Message-ID:Date:MIME-Version;
   bh=gGiwR6W/gY2eQgoBQ5MOqZKDsd84QP5MRPeQrb3AN0A=;
   b=dHBwhQOSc0xtWIWnw6RBisyiRvrPc7MZr4+/TddxobI7oLdxIEtIp+Lp0wrWQ52pxpO+jsHLmcNxdTS2/+4XDhY3XkG+h6Ja9NABgk+AGA3YdVKKhfSw8jHnlkiRmeLoPIbt9FIo6/sCCm9GL3Rkr4ZdZGDtcHSd3OWS491OuOc=;
   
We were not able to retrieve your public key.
Please ensure that you inserted your DKIM TXT DNS record on your domain exmaple.com using the selector mail.
If you recently modified your DNS, please be patient and test again your Newsletter in 12 hours, it may take some time for the DNS to be propagated


But I have the key added and Enabled DKIM support. Please check the below screenshot. What should I do now?

Image

Image

Falzo
Posts: 41
Joined: Mon Mar 28, 2016 8:49 am

Re: DKIM - We were not able to retrieve your public key

Postby Falzo » Mon May 02, 2016 8:16 pm

make sure there are no 'holes' aka white spaces in the signature-line you filled into your dns-config. got this once after copying the signature out of the cli from multiple lines...

skurudo
VestaCP Team
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Location: Moscow
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Re: DKIM - We were not able to retrieve your public key

Postby skurudo » Mon May 02, 2016 10:06 pm

And you can try disable DKIM support - save - than enable DKIM and save.
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ramakrishnach21
Posts: 9
Joined: Sun Nov 29, 2015 9:20 pm

Re: DKIM - We were not able to retrieve your public key

Postby ramakrishnach21 » Tue May 03, 2016 4:39 am

Falzo wrote:make sure there are no 'holes' aka white spaces in the signature-line you filled into your dns-config. got this once after copying the signature out of the cli from multiple lines...


The signature is auto generated and I manually didn't done anything. Should I still check for spaces. Will look anyway.

ramakrishnach21
Posts: 9
Joined: Sun Nov 29, 2015 9:20 pm

Re: DKIM - We were not able to retrieve your public key

Postby ramakrishnach21 » Tue May 03, 2016 4:40 am

skurudo wrote:And you can try disable DKIM support - save - than enable DKIM and save.


I have tried this multiple times bg enabling and disabling, even removing dnz zone file and adding it again but no results.

zdi
Posts: 6
Joined: Fri May 06, 2016 5:34 pm

Re: DKIM - We were not able to retrieve your public key

Postby zdi » Fri May 06, 2016 5:45 pm

Are you sure you're using your own DNS and not your TLD's?

ramakrishnach21
Posts: 9
Joined: Sun Nov 29, 2015 9:20 pm

Re: DKIM - We were not able to retrieve your public key

Postby ramakrishnach21 » Sun May 08, 2016 6:52 pm

zdi wrote:Are you sure you're using your own DNS and not your TLD's?


Awesome!! Such simple answer and my stupid brain didn't catched that! I am not using my tld DNS but some others. From others to vesta. I have been doing in vesta but not to the source!

Thanks you so much for pointing this out or this simple mistakes will go unnoticed!

ramakrishnach21
Posts: 9
Joined: Sun Nov 29, 2015 9:20 pm

Re: DKIM - We were not able to retrieve your public key

Postby ramakrishnach21 » Mon May 09, 2016 9:11 pm

Just one more Questions

How can I add DMARC Record now?

skurudo
VestaCP Team
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Location: Moscow
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Re: DKIM - We were not able to retrieve your public key

Postby skurudo » Tue May 10, 2016 2:02 pm

ramakrishnach21 wrote:How can I add DMARC Record now?


Register on DMARC service like dmarcian -> https://dmarcian.com/

Add TXT record:

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_dmarc   TXT   v=DMARC1; p=none; rua=mailto:IT"S-FROM-SERVICE-AFTER-REGISTRATION@ag.dmarcian.com
-> DigitalOcean competition - please, support us
-> fix for phpmyadmin - nice and sweet now

jackdh
Posts: 2
Joined: Sun Aug 27, 2017 3:13 pm

Re: DKIM - We were not able to retrieve your public key

Postby jackdh » Tue Aug 29, 2017 5:03 pm

Sorry to grave dig this but i'm having the exact same issue as the original question by the OP.

I've got the same setup as before
Image

I've handling the DNS with this account, I've disabled it and re enabled it but for some reason he DKIM is not 'attaching' to the email?

Any idea what I can do next?

Thanks


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