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[SOLVED] Reverse DNS Resolution - No PTR Record found vestacp Topic is solved

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m4th3us
Posts: 45
Joined: Thu May 07, 2015 1:40 pm

[SOLVED] Reverse DNS Resolution - No PTR Record found vestacp

Postby m4th3us » Mon Jun 06, 2016 2:10 pm

SMTP Reverse DNS Resolution Reverse DNS Resolution - No PTR Record found

"Sender IP must resolve ..."

"SMTP error from remote mail server after HELO ...."

i'm getting this messages from different servers...

i'm receving mail, but not sending...

:(
Last edited by m4th3us on Wed Jun 08, 2016 12:49 pm, edited 1 time in total.

m4th3us
Posts: 45
Joined: Thu May 07, 2015 1:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp

Postby m4th3us » Mon Jun 06, 2016 2:10 pm

i recently migrate server, and after restore is like this... :(

SS88
Posts: 306
Joined: Thu Nov 19, 2015 12:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp

Postby SS88 » Mon Jun 06, 2016 5:18 pm

m4th3us wrote:i recently migrate server, and after restore is like this... :(


You need to contact the hosting company as they will have the ability to set up a PTR record. Also look into your VPS control panel and it might be there - it's called "Reverse DNS"

m4th3us
Posts: 45
Joined: Thu May 07, 2015 1:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp

Postby m4th3us » Wed Jun 08, 2016 11:59 am

SS88 wrote:
m4th3us wrote:i recently migrate server, and after restore is like this... :(


You need to contact the hosting company as they will have the ability to set up a PTR record. Also look into your VPS control panel and it might be there - it's called "Reverse DNS"

yeah, but i running on a dedicated server...

SS88
Posts: 306
Joined: Thu Nov 19, 2015 12:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp

Postby SS88 » Wed Jun 08, 2016 12:06 pm

Your hosting company is the only one who can set up a PTR record for you unless it's somewhere in your control panel. Virtual Private Servers usually come with this in their control panel and Dedicated Servers usually don't.

m4th3us
Posts: 45
Joined: Thu May 07, 2015 1:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp

Postby m4th3us » Wed Jun 08, 2016 12:14 pm

SS88 wrote:Your hosting company is the only one who can set up a PTR record for you unless it's somewhere in your control panel. Virtual Private Servers usually come with this in their control panel and Dedicated Servers usually don't.

i just have to setup 1 or 1 for each domain that i host?

thank you

SS88
Posts: 306
Joined: Thu Nov 19, 2015 12:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp  Topic is solved

Postby SS88 » Wed Jun 08, 2016 12:23 pm

m4th3us wrote:
SS88 wrote:Your hosting company is the only one who can set up a PTR record for you unless it's somewhere in your control panel. Virtual Private Servers usually come with this in their control panel and Dedicated Servers usually don't.

i just have to setup 1 or 1 for each domain that i host?

thank you


You only need 1 for the dedicated server hostname.... example:

dedicated server = hostname.mydomain.com

ptr = hostname.mydomain.com -> IP address

When people connect to your e-mail server, if that responds with hostname.mydomain.com then you must set up a PTR for hostname.mydomain.com

m4th3us
Posts: 45
Joined: Thu May 07, 2015 1:40 pm

Re: Reverse DNS Resolution - No PTR Record found vestacp

Postby m4th3us » Wed Jun 08, 2016 12:49 pm

SS88 wrote:
m4th3us wrote:
SS88 wrote:Your hosting company is the only one who can set up a PTR record for you unless it's somewhere in your control panel. Virtual Private Servers usually come with this in their control panel and Dedicated Servers usually don't.

i just have to setup 1 or 1 for each domain that i host?

thank you


You only need 1 for the dedicated server hostname.... example:

dedicated server = hostname.mydomain.com

ptr = hostname.mydomain.com -> IP address

When people connect to your e-mail server, if that responds with hostname.mydomain.com then you must set up a PTR for hostname.mydomain.com

i did it, many thanks! SOLVED

SS88
Posts: 306
Joined: Thu Nov 19, 2015 12:40 pm

Re: [SOLVED] Reverse DNS Resolution - No PTR Record found vestacp

Postby SS88 » Wed Jun 08, 2016 1:06 pm

Congrats!

To make sure it is correctly set up (wait a few hours) and try entering your domain name here: http://www.dnsinspect.com/

WMan
Posts: 8
Joined: Sat Sep 10, 2016 7:48 pm

Re: [SOLVED] Reverse DNS Resolution - No PTR Record found vestacp

Postby WMan » Sat Sep 10, 2016 7:53 pm

I've got the same problem.
I checked my domain using dnsinspect.com and my domain passd mx and mail tests for 100%.
the ptr record is going to my domain like that: mydomain.zone
should I ask my provider to change it to hostname.mydomain.zone?
or there is no big difference?..
Please help I do not have any idea why all of my emails goes to spam in gmail.
I checked my IP address is not blacklisted at all.
Thank you for any help.


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