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Cant send mail.

https://forum.vestacp.com/viewtopic.php?f=12&t=11726

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Cant send mail.

Posted: Sun Jun 12, 2016 7:53 pm
by rakma
I installed vestacp on a fresh server. My problem is i cant send or receive mail.

Ports Open
SpoilerShow
TCP - 20
TCP - 21
TCP - 22
TCP - 25
UDP - 53
TCP - 80
TCP - 443
TCP - 110
UDP - 123
TCP - 143
TCP - 3306
TCP - 5432
TCP - 8080
TCP - 8433
TCP - 8083
exim4 mainlog
SpoilerShow
2016-07-07 11:29:49 SMTP command timeout on connection from (XL-20141025ZFFA) [157.122.148.251]
2016-07-07 11:30:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-07-07 11:35:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-07-07 11:40:01 Warning: purging the environment.
Suggested action: use keep_environment.
2016-07-07 11:40:47 Start queue run: pid=6738
2016-07-07 11:42:54 1bKuyu-0006Tz-0X gmail-smtp-in.l.google.com [64.233.164.27] Connection timed out
2016-07-07 11:42:54 1bKuyu-0006Tz-0X == [email protected] R=dnslookup T=remote_smtp defer (110): Connection timed out
2016-07-07 11:42:54 1bKnz8-000808-35 == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:54 1bL1xo-000EgD-OL Message is frozen
2016-07-07 11:42:54 1bKfUE-000GX7-6n Message is frozen
2016-07-07 11:42:54 1bKvBO-0007UB-He == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:54 1bL1yC-000Ehn-1N Message is frozen
2016-07-07 11:42:54 1bKvCN-0007ez-OD == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 1bL2u5-000FoC-2c == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 1bKfUN-000GYz-M5 Message is frozen
2016-07-07 11:42:55 1bKnxG-0007f2-Pf == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 1bKo0m-00084Q-UN == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 1bKvCG-0007eh-QM == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 1bKv4n-0006gz-HB == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 1bKpN9-0001PZ-Go == [email protected] R=dnslookup T=remote_smtp defer (-53): retry time not reached for any host
2016-07-07 11:42:55 End queue run: pid=6738
2016-07-07 11:43:32 Warning: purging the environment.
Suggested action: use keep_environment.
2016-07-07 11:43:32 1bL5qG-0001lV-9I <= [email protected] U=admin P=local S=579 id=[email protected]
I have all my domains at Loopia.com, Is there something i need to change on the DNS ?

Image

Im new with vestacp, and all my site works but i just need the mail system to work. Thanks in advance

Re: Cant send or receive mail.

Posted: Wed Jun 15, 2016 7:32 am
by Sanity
try to test www.mail-tester.com

Re: Cant send or receive mail.

Posted: Wed Jun 15, 2016 8:03 am
by skurudo
Check exim mainlog for errors.

Re: Cant send or receive mail.

Posted: Fri Jun 17, 2016 2:48 pm
by rakma
mainlog
SpoilerShow
2016-06-17 15:46:04 no IP address found for host 50-246-67-11-static.hfc.comcastbusiness.net (during SMTP connection from [50.246.67.11])
2016-06-17 15:46:07 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=news)
2016-06-17 15:49:14 Start queue run: pid=48133
2016-06-17 15:49:14 1bDPxH-000186-54 Message is frozen
2016-06-17 15:49:14 1bDmQo-0004o8-93 Message is frozen
2016-06-17 15:49:14 1bDmQx-0004pl-Em Message is frozen
2016-06-17 15:49:14 1bDPxQ-0001Ac-Fm Message is frozen
2016-06-17 15:49:14 End queue run: pid=48133
2016-06-17 15:50:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 15:55:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:00:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:05:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:07:00 no host name found for IP address 184.71.214.237
2016-06-17 16:07:01 H=(192.168.0.204) [184.71.214.237] rejected MAIL [email protected]: Access denied - Invalid HELO name (See RFC2821 4.1.3)
2016-06-17 16:07:02 no host name found for IP address 184.71.214.237
2016-06-17 16:07:07 dovecot_login authenticator failed for (192.168.0.124) [184.71.214.237]: 535 Incorrect authentication data (set_id=info)
2016-06-17 16:07:08 no host name found for IP address 184.71.214.237
2016-06-17 16:07:17 dovecot_login authenticator failed for (192.168.0.219) [184.71.214.237]: 535 Incorrect authentication data (set_id=ftp)
2016-06-17 16:07:17 no host name found for IP address 184.71.214.237
2016-06-17 16:07:25 no host name found for IP address 184.71.214.237
2016-06-17 16:07:29 dovecot_login authenticator failed for (192.168.0.204) [184.71.214.237]: 535 Incorrect authentication data
2016-06-17 16:10:01 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:12:34 dovecot_login authenticator failed for (192.168.0.142) [184.71.214.237]: 535 Incorrect authentication data
2016-06-17 16:15:01 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:17:34 SMTP command timeout on connection from (192.168.0.142) [184.71.214.237]
2016-06-17 16:19:14 Start queue run: pid=49809
2016-06-17 16:19:14 1bDPxH-000186-54 Message is frozen
2016-06-17 16:19:14 1bDmQo-0004o8-93 Message is frozen
2016-06-17 16:19:14 1bDmQx-0004pl-Em Message is frozen
2016-06-17 16:19:14 1bDPxQ-0001Ac-Fm Message is frozen
2016-06-17 16:19:14 End queue run: pid=49809
2016-06-17 16:20:01 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:21:33 no IP address found for host 50-246-67-11-static.hfc.comcastbusiness.net (during SMTP connection from [50.246.67.11])
2016-06-17 16:21:35 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=webmaster)
2016-06-17 16:25:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:30:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:35:02 Warning: purging the environment.
Suggested action: use keep_environment.
2016-06-17 16:40:01 Warning: purging the environment.
Suggested action: use keep_environment.
rejectlog
SpoilerShow
2016-06-17 07:35:02 H=router.asus.com (mysite.com) [192.168.1.1] X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 F=<[email protected]> rejected RCPT <[email protected]>: relay not permitted
2016-06-17 07:35:02 H=router.asus.com (mysite.com) [192.168.1.1] X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 F=<> rejected RCPT <[email protected]>: relay not permitted
2016-06-17 07:35:11 H=router.asus.com (mysite.com) [192.168.1.1] X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 F=<[email protected]> rejected RCPT <[email protected]>: relay not permitted
2016-06-17 07:35:11 H=router.asus.com (mysite.com) [192.168.1.1] X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 F=<> rejected RCPT <[email protected]>: relay not permitted
2016-06-17 07:37:12 H=(192.168.0.204) [32.217.96.26] rejected MAIL [email protected]: Access denied - Invalid HELO name (See RFC2821 4.1.3)
2016-06-17 07:37:20 dovecot_login authenticator failed for (192.168.0.124) [32.217.96.26]: 535 Incorrect authentication data (set_id=contact)
2016-06-17 07:37:32 dovecot_login authenticator failed for (192.168.0.219) [32.217.96.26]: 535 Incorrect authentication data (set_id=sales)
2016-06-17 07:37:44 dovecot_login authenticator failed for (192.168.0.204) [32.217.96.26]: 535 Incorrect authentication data
2016-06-17 07:49:14 H=router.asus.com (mysite.com) [192.168.1.1] X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 F=<> rejected RCPT <[email protected]>: relay not permitted
2016-06-17 07:49:14 H=router.asus.com (mysite.com) [192.168.1.1] X=TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128 F=<> rejected RCPT <[email protected]>: relay not permitted
2016-06-17 09:06:47 H=jsthwy.com (192.168.0.204) [61.132.96.54] rejected MAIL [email protected]: Access denied - Invalid HELO name (See RFC2821 4.1.3)
2016-06-17 09:06:53 dovecot_login authenticator failed for jsthwy.com (192.168.0.124) [61.132.96.54]: 535 Incorrect authentication data (set_id=guest)
2016-06-17 09:07:04 dovecot_login authenticator failed for jsthwy.com (192.168.0.219) [61.132.96.54]: 535 Incorrect authentication data (set_id=manager)
2016-06-17 09:07:16 dovecot_login authenticator failed for jsthwy.com (192.168.0.204) [61.132.96.54]: 535 Incorrect authentication data
2016-06-17 09:12:22 dovecot_login authenticator failed for jsthwy.com (192.168.0.142) [61.132.96.54]: 535 Incorrect authentication data
2016-06-17 11:07:25 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=contact)
2016-06-17 11:41:44 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=support)
2016-06-17 12:16:46 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=abuse)
2016-06-17 12:51:30 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=test)
2016-06-17 13:26:31 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=info123)
2016-06-17 14:01:27 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=admin)
2016-06-17 14:36:08 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=office)
2016-06-17 15:11:09 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=sales)
2016-06-17 15:46:07 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=news)
2016-06-17 16:07:01 H=(192.168.0.204) [184.71.214.237] rejected MAIL [email protected]: Access denied - Invalid HELO name (See RFC2821 4.1.3)
2016-06-17 16:07:07 dovecot_login authenticator failed for (192.168.0.124) [184.71.214.237]: 535 Incorrect authentication data (set_id=info)
2016-06-17 16:07:17 dovecot_login authenticator failed for (192.168.0.219) [184.71.214.237]: 535 Incorrect authentication data (set_id=ftp)
2016-06-17 16:07:29 dovecot_login authenticator failed for (192.168.0.204) [184.71.214.237]: 535 Incorrect authentication data
2016-06-17 16:12:34 dovecot_login authenticator failed for (192.168.0.142) [184.71.214.237]: 535 Incorrect authentication data
2016-06-17 16:21:35 dovecot_login authenticator failed for (User) [50.246.67.11]: 535 Incorrect authentication data (set_id=webmaster)

Re: Cant send or receive mail.

Posted: Mon Jun 27, 2016 5:49 pm
by rakma
XoXiLhJ0mn wrote:Hi,

In the above log, did you substitute the real IP to a local one, 192.168.1.1 or 192.168.0.204?

Where is the server, at home or hosted somewhere in a datacenter?

I have the server at home, 192.168.1.1 is the router and 192.168.1.218 is the local server ip

Re: Cant send or receive mail.

Posted: Thu Jun 30, 2016 2:37 am
by rakma
XoXiLhJ0mn wrote:Hi,

But your domain is pointing to the nameservers ns3.loopia.se and ns4.loopia.se.

Question 1)
Do I understand that you are trying to configure an email server with Vesta CP AT HOME @192.168.1.218 connected to the router 198.168.1.1?

Question 2)
Does this mean that you are trying to configure a dynamically changing IP with the help of your router @198.168.1.1 for @192.168.1.218?

From where did you copy and show the above logs, the exim logs, main.log and reject.log and is it from the server @192.168.1.218 or from the server @ns3.loopia.se?

You could also send me a private message and inform me the name of your domain with Loopia.se. Then I will make some test and let you know if I can identify some problems externally, OK?
I cant PM you (Some users couldn’t be added as they have disabled private message receipt.), PM me with your skype name so we can have a look on everything.

Re: Cant send or receive mail.

Posted: Mon Jul 04, 2016 12:46 pm
by LaunchHost
Hi,

I have the same problem can you help my any body with debian 8 and vestacp?

Re: Cant send or receive mail.

Posted: Tue Jul 05, 2016 10:37 am
by Sam White
Try to check email address at https://2ip.io/mail-checker/. It helps you validate any email address online for free. Check if mailbox really exists.

Re: Cant send or receive mail.

Posted: Tue Jul 05, 2016 9:37 pm
by LaunchHost
Hi,

You must remove clamav-daemon and install this back when he runs back you can receive emails..

Re: Cant send or receive mail.

Posted: Wed Jul 06, 2016 2:04 pm
by rakma
Sam White wrote:Try to check email address at https://2ip.io/mail-checker/. It helps you validate any email address online for free. Check if mailbox really exists.
my e-mail exists at https://2ip.io/mail-checker/

Anyone that could help out (Teamviewer available) ?
LaunchHost wrote:Hi,

You must remove clamav-daemon and install this back when he runs back you can receive emails..
i re-installed clamav-daemon and now i can receive email but cant send out.
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