Can't neither sent nor received email

[flameblue59]

Can anyone help me? I am trying to figure out how to solve this problem. But its really hard to do. I really hope someone can help me struggling to fix my mail server. Everything works fine except the mail server only as it cant neither sent nor received email.

I have tried to check on
https://www.checktls.com/perl/live/TestReceiver.pl

And here is the result

Code: Select all

seconds		test stage and result
[000.048]		Connected to server
[005.095]	<-- 	220 s113073.nocix.net ESMTP Exim 4.89 Thu, 20 Jul 2017 05:43:14 -0500
[005.096]		We are allowed to connect
[005.096]	 -->	EHLO checktls.com
[005.140]	<-- 	250-s113073.nocix.net Hello checktls.com [216.68.85.112]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-CHUNKING
250-STARTTLS
250 HELP
[005.140]		We can use this server
[005.140]		TLS is an option on this server
[005.140]	 -->	STARTTLS
[005.201]	<-- 	220 TLS go ahead
[005.201]		STARTTLS command works on this server
[005.364]		SSLVersion in use: TLSv1.2
[005.364]		Cipher in use: ECDHE-RSA-AES128-SHA256
[005.364]		Connection converted to SSL
[005.366]		
Certificate 1 of 1 in chain:
serialNumber= d4:68:a5:1e:59:a3:89:ba
subject= /C=US/ST=California/L=San Francisco/O=Vesta Control Panel/OU=IT/CN=server.roohome.com
issuer= /C=US/ST=California/L=San Francisco/O=Vesta Control Panel/OU=IT/CN=server.roohome.com
[005.366]		Cert VALIDATION ERROR(S): self signed certificate
[005.366]		So email is encrypted but the recipient domain is not verified
[005.366]		Cert Hostname DOES NOT VERIFY (mail.roohome.com != server.roohome.com)
[005.367]		So email is encrypted but the host is not verified
[005.367]	 ~~>	EHLO checktls.com
[005.416]	<~~ 	250-s113073.nocix.net Hello checktls.com [216.68.85.112]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-CHUNKING
250 HELP
[005.416]		TLS successfully started on this server
[005.416]	 ~~>	MAIL FROM:<[email protected]>
[005.461]	<~~ 	250 OK
[005.461]		Sender is OK
[005.461]	 ~~>	RCPT TO:<[email protected]>
[005.508]	<~~ 	451 Temporary local problem - please try later
[005.508]		Cannot proof email address (reason: RCPT TO rejected)
[005.508]		Note: This does not affect the CheckTLS Confidence Factor
[005.508]	 ~~>	QUIT
[005.553]	<~~ 	221 s113073.nocix.net closing connection

It has problem with RCPT TO.

[005.461] ~~> RCPT TO:<[email protected]>
[005.508] <~~ 451 Temporary local problem - please try later
[005.508] Cannot proof email address (reason: RCPT TO rejected)
[005.508] Note: This does not affect the CheckTLS Confidence Factor
[005.508] ~~> QUIT

I really appreciate any helps. Thank you

[flameblue59]

Is there anyone who can help me please??

[mehargags]

For incoming:
do you have MX records published in your DNS ?

For outgoing:
Do you have SPF/DKIM/PTR rDNS records setup in your DNS ?

[flameblue59]

Sure, I have both of them.

Check it here
https://intodns.com/roohome.com

[mehargags]

check and trail your exim log to see if it is routing mails or not

exim -bt [email protected] and see if it is resolving the route to deliver... Check a gmail ID to be sure.

[L4ky]

Same problem here. can't find the reason of this mad behaviour of the server...

"exim -bt [email protected]" works well

[marc]

I have the same problem.

We can send emails but do not receive emails in the inbox, this problem is the same of this post and my domain use SSL certificate, just like of the domain of the user.

The DNS test in intodns.com look like good, and i use the command exim -bpc in SHH console, the queue list the number 2 and 2 "frozen" message.

I use this option http://bradthemad.org/tech/notes/exim_cheatsheet.php

Anyone to help us, or tell me if is necessary open a new post.

Thank you.

[mehargags]

you may PM me your domain names as well as SSH access to your server. I'd be happy to look into it and resolve

[marc]

you may PM me your domain names as well as SSH access to your server. I'd be happy to look into it and resolve

Thank you, the answer is for me or... both?

Best Regards Marc.

[mehargags]

Anyone is welcome to send in their SSH for me to take a look... Will be happy to help :)