Page 1 of 2
Emails are sent fine but i am not being able to receive a single email
Posted: Fri May 31, 2019 7:51 am
by nimesh.dev
Hello,
My server is on digitalocean (1GB RAM) ubuntu 18.10 + vestacp with exim + dovecot.
I am able to send the emails but i am not being to able receive single email.
I tested on mxtoolbox, everything seems fine. I am lost how to solve it. Please help me.
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Mon Jun 03, 2019 8:56 pm
by HenrysCat
Without information like your mail domain it's impossible to help, e.g. mail.yourdomain.com
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 2:47 am
by nimesh.dev
I just checked my details here
https://mxtoolbox.com/domain/bfm912.com/ and every thing seems ok.
I don't know why it is happening.
Please help me.
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 6:40 am
by HenrysCat
You should be running MX lookup
https://mxtoolbox.com/SuperTool.aspx?ac ... n=toolpage
No DNS record found, also ehlo gives
Code: Select all
ehlo mail.bfm912.com
250-bfm912.com Hello 96-42-56-223.dynamic.dsl.as9105.com [96.42.56.223]
250-SIZE 52428800
250-8BITMIME
250-PIPELINING
250-AUTH PLAIN LOGIN
250-STARTTLS
250 HELP
A correct response would be similar to this,
Code: Select all
ehlo mail.bfm912.com
250-mail.bfm912.com Hello [96.42.56.223]
250-SIZE 37748736
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-AUTH NTLM
250-8BITMIME
250-BINARYMIME
250 CHUNKING
Check DNS/MX record.
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 11:34 am
by nimesh.dev
How to fix it, please help me i am a beginner.
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 11:54 am
by nimesh.dev
Also i have same dns not found error on another server
https://mxtoolbox.com/SuperTool.aspx?ac ... n=toolpage
But everything works fine here.
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 7:08 pm
by HenrysCat
Is DNS external, i.e. managed on the website you purchased the domain from?
If it is go to DNS settings and look for an MX record, it should start mail.bfm912.com and end with the ip address of your server.
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 7:14 pm
by HenrysCat
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Tue Jun 04, 2019 7:18 pm
by nimesh.dev
DNS is managed from vestacp dns manager not domain manager.
What should i do?
Re: Emails are sent fine but i am not being able to receive a single email
Posted: Wed Jun 05, 2019 7:24 pm
by HenrysCat
If you run the checktls.com test from above you get "Cert Hostname DOES NOT VERIFY" error, this will prevent certain domains from sending to your email, usually hotmail/outlook is fussy about certificate matching, your certificate must contain mail.bfm912.com and bfm912.com.