Unable to send email to Gmail and Hotmail
Unable to send email to Gmail and Hotmail
Hello
I have a vps with a static ip, hosted at host*s. These couple days i can not send email to gmail and msn.
I have checked to places like spamhaus etc for blacklist and i can confirm i'm free from their list.
The message error for GMAIL is like this:
Thank you in advance!
I have a vps with a static ip, hosted at host*s. These couple days i can not send email to gmail and msn.
I have checked to places like spamhaus etc for blacklist and i can confirm i'm free from their list.
The message error for GMAIL is like this:
While from MSN is like this:A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [2607:f8b0:4002:c06::1b]:
550-5.7.1 [2602:ffc5::92d5:2952] Our system has detected that this message does
550-5.7.1 not meet IPv6 sending guidelines regarding PTR records and
550-5.7.1 authentication. Please review
550-5.7.1 https://support.google.com/mail/?p=ipv6 ... tion_error for more
550 5.7.1 information. l139si23451426ywb.93 - gsmtp
Anyone know the solution?A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=6733:
host mx4.hotmail.com [65.55.33.135]: 550 SC-001 (COL004-MC6F20) Unfortunately, messages from 162.245.217.134 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
Thank you in advance!
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Re: Unable to send email to Gmail and Hotmail
MSN:
host mx4.hotmail.com [65.55.33.135]: 550 SC-001 (COL004-MC6F20) Unfortunately, messages from 162.245.217.134 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to ...
Your IP is used for sending spam. This is almost impossible to solve at Outlook/Hotmail/MSN.
GMAIL:
550-5.7.1 [2602:ffc5::92d5:2952] Our system has detected that this message does
550-5.7.1 not meet IPv6 sending guidelines regarding PTR records and
550-5.7.1 authentication. Please review
550-5.7.1 https://support.google.com/mail/?p=ipv6 ... tion_error for more
550 5.7.1 information. l139si23451426ywb.93 - gsmtp
Check your PTR record of your IPV6 address. And read https://support.google.com/mail/?p=ipv6 ... tion_error
host mx4.hotmail.com [65.55.33.135]: 550 SC-001 (COL004-MC6F20) Unfortunately, messages from 162.245.217.134 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to ...
Your IP is used for sending spam. This is almost impossible to solve at Outlook/Hotmail/MSN.
GMAIL:
550-5.7.1 [2602:ffc5::92d5:2952] Our system has detected that this message does
550-5.7.1 not meet IPv6 sending guidelines regarding PTR records and
550-5.7.1 authentication. Please review
550-5.7.1 https://support.google.com/mail/?p=ipv6 ... tion_error for more
550 5.7.1 information. l139si23451426ywb.93 - gsmtp
Check your PTR record of your IPV6 address. And read https://support.google.com/mail/?p=ipv6 ... tion_error
Re: Unable to send email to Gmail and Hotmail
Thank you for the kind reply.
1. How do i find out which account/domain is used for sending spam? Is there any way to scan it? (i checked the sent folder of the accounts and couldn't find any mass email sending activity).
2.To be honest, the google guideline is a bit too complicated for me, any simpler tutorial for doing this?
Thank you! :)
1. How do i find out which account/domain is used for sending spam? Is there any way to scan it? (i checked the sent folder of the accounts and couldn't find any mass email sending activity).
2.To be honest, the google guideline is a bit too complicated for me, any simpler tutorial for doing this?
Thank you! :)
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Re: Unable to send email to Gmail and Hotmail
1. When you use the latest vestaCP you can see some statics here: https://yourserver:8083/list/server/?mailmamamiaw wrote:Thank you for the kind reply.
1. How do I find out which account/domain is used for sending spam? Is there any way to scan it? (i checked the sent folder of the accounts and couldn't find any mass email sending activity).
2.To be honest, the google guideline is a bit too complicated for me, any simpler tutorial for doing this?
Thank you! :)
2. A few days or weeks ago, someone had the same problem here. Disable IPV6 in the Exim config was the solution.
Re: Unable to send email to Gmail and Hotmail
Again, thank you for your kind reply.
1. I've checked, i got around 25 frozen from [email protected]/hostname domain. And here's some other stats:
TOTAL Volume Messages Addresses Hosts Delayed Failed
Received 155KB 30 3 0 0.0% 27 90.0%
Delivered 16KB 4 4 1
Rejects 3 2
Deliveries by transport
-----------------------
Volume Messages
local_delivery 16KB 4
So i don't think that this is a lot, what do you think?
2. How do i disable ipv6 in exim?. To begin with i use exim4 and couldn't even find the config file (sorry if sounded really stupid now).
Thank you in advance! :)
1. I've checked, i got around 25 frozen from [email protected]/hostname domain. And here's some other stats:
TOTAL Volume Messages Addresses Hosts Delayed Failed
Received 155KB 30 3 0 0.0% 27 90.0%
Delivered 16KB 4 4 1
Rejects 3 2
Deliveries by transport
-----------------------
Volume Messages
local_delivery 16KB 4
So i don't think that this is a lot, what do you think?
2. How do i disable ipv6 in exim?. To begin with i use exim4 and couldn't even find the config file (sorry if sounded really stupid now).
Thank you in advance! :)
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Re: Unable to send email to Gmail and Hotmail
Do you use a new VPS or server? Maybe the previous owner of the IP address has blacklisted the IP. Check your domain/IP on http://mxtoolbox.com/blacklists.aspx
Check Google are maybe this: https://forums.cpanel.net/threads/disab ... im.363811/
I suspect that your config file is here: /etc/exim4/exim.conf
Check Google are maybe this: https://forums.cpanel.net/threads/disab ... im.363811/
I suspect that your config file is here: /etc/exim4/exim.conf
Re: Unable to send email to Gmail and Hotmail
Here I might help, because I had the same problem until yesterday:
Make sure you have a reverse ip entry (perhaps your Isp has to create one for you). Test with:
--> should return a "Name"
You can also test with mxtoolbox.com (type "smtp:yourdoma.in")
--> I persume you get a warning for "SMTP Reverse DNS Mismatch"
Enter the reverse ip name in
If you rerun now the mxtoolbox smtp check it should be green
Hope this helps
Make sure you have a reverse ip entry (perhaps your Isp has to create one for you). Test with:
Code: Select all
nslookup 111.222.333.444
You can also test with mxtoolbox.com (type "smtp:yourdoma.in")
--> I persume you get a warning for "SMTP Reverse DNS Mismatch"
Enter the reverse ip name in
and also edit/add a line in/var/hostname
with your IPv4 and (if available) IPv6 entry:/var/hosts
Code: Select all
# nameserver config
# IPv4
127.0.0.1 localhost.localdomain localhost
111.222.333.444 sameas.reverse.ip
#
# IPv6
::1 ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
ff02::3 ip6-allhosts
1111:222:333:4444::2 sameas.reverse.ip
Hope this helps
Re: Unable to send email to Gmail and Hotmail
Hi, thank you very much for your reply.
nslookup 162.245.217.1xx
Server: 8.8.8.8
Address: 8.8.8.8#53
Non-authoritative answer:
134.217.245.1xx.in-addr.arpa name = muaranalitixx.com.
Authoritative answers can be found from:
Loop detected! We were referred back to '162.245.217.1xx'
DNS Transcript - 1 b.gtld-servers.net 192.33.14.30 NON-AUTH 31 ms Received 2 Referrals , rcode=NO_ERROR muaranalitika.com. 172800 IN NS ns1.muaranalitixx.com,muaranalitixx.com. 172800 IN NS ns2.muaranalitixx.com,
2 ns1.muaranalitika.com 162.245.217.134 NON-AUTH 31 ms Timeout after 3 sec, rcode=NO_ERROR
2 ns2.muaranalitika.com 162.245.217.134 NON-AUTH 31 ms Loop Prevented, rcode=NO_ERROR
Should i proceed with the next step (and also edit/add a line in /var/hosts onwards?)
(please excuse the xx for hiding things)
Thank you in advance
Here's my nslookup:yel wrote: Make sure you have a reverse ip entry (perhaps your Isp has to create one for you). Test with:--> should return a "Name"Code: Select all
nslookup 111.222.333.444
nslookup 162.245.217.1xx
Server: 8.8.8.8
Address: 8.8.8.8#53
Non-authoritative answer:
134.217.245.1xx.in-addr.arpa name = muaranalitixx.com.
Authoritative answers can be found from:
And here's my mxtoolbox reply:yel wrote: You can also test with mxtoolbox.com (type "smtp:yourdoma.in")
--> I persume you get a warning for "SMTP Reverse DNS Mismatch"
Loop detected! We were referred back to '162.245.217.1xx'
DNS Transcript - 1 b.gtld-servers.net 192.33.14.30 NON-AUTH 31 ms Received 2 Referrals , rcode=NO_ERROR muaranalitika.com. 172800 IN NS ns1.muaranalitixx.com,muaranalitixx.com. 172800 IN NS ns2.muaranalitixx.com,
2 ns1.muaranalitika.com 162.245.217.134 NON-AUTH 31 ms Timeout after 3 sec, rcode=NO_ERROR
2 ns2.muaranalitika.com 162.245.217.134 NON-AUTH 31 ms Loop Prevented, rcode=NO_ERROR
Should i proceed with the next step (and also edit/add a line in /var/hosts onwards?)
(please excuse the xx for hiding things)
Thank you in advance
Re: Unable to send email to Gmail and Hotmail
Hi
First adjust the hostname and hosts
/var/hostname
/var/hosts
if you have a v6-section change the name after the 20digit address to your domain
In VestaCP under DNS and 'muaranalitika.com' remove the NS entries 'ns1.localhost.ltd' 'ns2.localhost.ltd'
make sure you have at least the following entries:
That should be it.
First adjust the hostname and hosts
/var/hostname
Code: Select all
muaranalitixx.com
Code: Select all
# nameserver config
# IPv4
127.0.0.1 localhost.localdomain localhost
162.245.217.134 muaranalitixx.com
Looks OK.mamamiaw wrote: Here's my nslookup:
nslookup 162.245.217.1xx
Server: 8.8.8.8
Address: 8.8.8.8#53
Non-authoritative answer:
134.217.245.1xx.in-addr.arpa name = muaranalitixx.com.
As I see your webserver is also your nameserver:mamamiaw wrote: And here's my mxtoolbox reply:
Loop detected! We were referred back to '162.245.217.1xx'
DNS Transcript - 1 b.gtld-servers.net 192.33.14.30 NON-AUTH 31 ms Received 2 Referrals , rcode=NO_ERROR muaranalitika.com. 172800 IN NS ns1.muaranalitixx.com,muaranalitixx.com. 172800 IN NS ns2.muaranalitixx.com,
2 ns1.muaranalitika.com 162.245.217.134 NON-AUTH 31 ms Timeout after 3 sec, rcode=NO_ERROR
2 ns2.muaranalitika.com 162.245.217.134 NON-AUTH 31 ms Loop Prevented, rcode=NO_ERROR
Should i proceed with the next step (and also edit/add a line in /var/hosts onwards?)
Code: Select all
dns:muaranalitika.com
Type Domain Name IP Address TTL Status Time (ms) Auth Parent Local
NS ns1.localhost.ltd 127.0.53.53 4 hrs
NS ns2.localhost.ltd 127.0.53.53 4 hrs
NS ns2.muaranalitika.com 162.245.217.134
NS ns1.muaranalitika.com 162.245.217.134
In VestaCP under DNS and 'muaranalitika.com' remove the NS entries 'ns1.localhost.ltd' 'ns2.localhost.ltd'
make sure you have at least the following entries:
Code: Select all
@ NS ns1.muaranalitika.com
@ NS ns2.muaranalitika.com
@ MX 10 muaranalitika.com.
@ A 162.245.217.134
* A 162.245.217.134