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DKIM - We were not able to retrieve your public key
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- Posts: 9
- Joined: Sun Nov 29, 2015 9:20 pm
DKIM - We were not able to retrieve your public key
Hi, I am having trouble sending the mails to hotmail due to DKIM.
I have tested http://www.mail-tester.com/ and this is what it says
But I have the key added and Enabled DKIM support. Please check the below screenshot. What should I do now?
I have tested http://www.mail-tester.com/ and this is what it says
Code: Select all
Your DKIM signature is not valid
DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email message, thereby allowing a person, role, or organization to claim some responsibility for the message.
The DKIM signature of your message is:
v=1;
a=rsa-sha256;
q=dns/txt;
c=relaxed/relaxed;
d=something.com;
s=mail;
h=Content-Type:To:From:Subject:Message-ID:Date:MIME-Version;
bh=gGiwR6W/gY2eQgoBQ5MOqZKDsd84QP5MRPeQrb3AN0A=;
b=dHBwhQOSc0xtWIWnw6RBisyiRvrPc7MZr4+/TddxobI7oLdxIEtIp+Lp0wrWQ52pxpO+jsHLmcNxdTS2/+4XDhY3XkG+h6Ja9NABgk+AGA3YdVKKhfSw8jHnlkiRmeLoPIbt9FIo6/sCCm9GL3Rkr4ZdZGDtcHSd3OWS491OuOc=;
We were not able to retrieve your public key.
Please ensure that you inserted your DKIM TXT DNS record on your domain exmaple.com using the selector mail.
If you recently modified your DNS, please be patient and test again your Newsletter in 12 hours, it may take some time for the DNS to be propagated
Re: DKIM - We were not able to retrieve your public key
make sure there are no 'holes' aka white spaces in the signature-line you filled into your dns-config. got this once after copying the signature out of the cli from multiple lines...
Re: DKIM - We were not able to retrieve your public key
And you can try disable DKIM support - save - than enable DKIM and save.
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- Posts: 9
- Joined: Sun Nov 29, 2015 9:20 pm
Re: DKIM - We were not able to retrieve your public key
The signature is auto generated and I manually didn't done anything. Should I still check for spaces. Will look anyway.Falzo wrote:make sure there are no 'holes' aka white spaces in the signature-line you filled into your dns-config. got this once after copying the signature out of the cli from multiple lines...
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- Posts: 9
- Joined: Sun Nov 29, 2015 9:20 pm
Re: DKIM - We were not able to retrieve your public key
I have tried this multiple times bg enabling and disabling, even removing dnz zone file and adding it again but no results.skurudo wrote:And you can try disable DKIM support - save - than enable DKIM and save.
Re: DKIM - We were not able to retrieve your public key
Are you sure you're using your own DNS and not your TLD's?
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- Posts: 9
- Joined: Sun Nov 29, 2015 9:20 pm
Re: DKIM - We were not able to retrieve your public key
Awesome!! Such simple answer and my stupid brain didn't catched that! I am not using my tld DNS but some others. From others to vesta. I have been doing in vesta but not to the source!zdi wrote:Are you sure you're using your own DNS and not your TLD's?
Thanks you so much for pointing this out or this simple mistakes will go unnoticed!
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- Posts: 9
- Joined: Sun Nov 29, 2015 9:20 pm
Re: DKIM - We were not able to retrieve your public key
Just one more Questions
How can I add DMARC Record now?
How can I add DMARC Record now?
Re: DKIM - We were not able to retrieve your public key
Register on DMARC service like dmarcian -> https://dmarcian.com/ramakrishnach21 wrote:How can I add DMARC Record now?
Add TXT record:
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_dmarc TXT v=DMARC1; p=none; rua=mailto:IT"[email protected]
Re: DKIM - We were not able to retrieve your public key
Sorry to grave dig this but i'm having the exact same issue as the original question by the OP.
I've got the same setup as before
I've handling the DNS with this account, I've disabled it and re enabled it but for some reason he DKIM is not 'attaching' to the email?
Any idea what I can do next?
Thanks
I've got the same setup as before
I've handling the DNS with this account, I've disabled it and re enabled it but for some reason he DKIM is not 'attaching' to the email?
Any idea what I can do next?
Thanks