Error: Connection timed out after 20 seconds of inactivity

[lemonadv]

Hi,

I'm new in VestaCP. Can you someone help me with the problem that I have?
When I log to FTP account and start upload a mass of files like 1000-2000 so the firs 10-20 files are uploading fast then the message appear:

Error: Connection timed out after 20 seconds of inactivity
Error: File transfer failed

Wait 20-30 seconds and uploading start again but after 10 files the same message appear and etc...
Uploading the whole 1000-2000 files take a lot of time.

How can I fix this problem?

Thanks!

[skamasle]

What FTP server you use ?

In default vesta installation you can edit vsftpd time out in /etc/vsftpd/vsftpd.conf

Also may you have some problems whit pasive ports, you need do more information, check your log in /var/log

You can check this post viewtopic.php?f=44&t=10269

Same problem there :)

[lemonadv]

Thank you for the reply!

I use vsftpd form the default installation. I check my config file but it is located in /etc/vsftpd.conf not in folder /etc/vsftpd as you wrote. I don't know is that a problem?

So, here is my vsftpd.conf file:

anonymous_enable=NO
local_enable=YES
write_enable=YES
local_umask=002
anon_upload_enable=NO
dirmessage_enable=YES
xferlog_enable=YES
connect_from_port_20=YES
xferlog_std_format=YES
dual_log_enable=YES
chroot_local_user=YES
listen=YES
pam_service_name=vsftpd
userlist_enable=NO
tcp_wrappers=YES
force_dot_files=YES
ascii_upload_enable=YES
ascii_download_enable=YES
#allow_writable_chroot=YES
allow_writeable_chroot=YES
seccomp_sandbox=NO
pasv_enable=YES
pasv_max_port=12100
pasv_min_port=12000
pasv_addr_resolve=NO
port_enable=YES
pasv_address=46.101.216.59

----------
46.101.216.59 is my server IP.

[skamasle]

What about log ?

Maybe you use all your pasive ports, so you make alot of conections, log may have more information.

Stop firewall and test whitout firewall ( not recomended in production but you can test for discard it )

[lemonadv]

Here is the log:

Thu Mar 3 22:59:03 2016 [pid 23104] CONNECT: Client "212.233.150.139"
Thu Mar 3 22:59:03 2016 [pid 23103] [admin_waterproof] OK LOGIN: Client "212.233.150.139"
Thu Mar 3 22:59:03 2016 [pid 23106] [admin_waterproof] OK MKDIR: Client "212.233.150.139", "/public_html/3d"
Thu Mar 3 22:59:04 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/radioswim.html", 1106 bytes, 12.92Kbyte/sec
Thu Mar 3 22:59:04 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/a10.html", 1109 bytes, 12.94Kbyte/sec
Thu Mar 3 22:59:04 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/swim-1.html", 1100 bytes, 13.04Kbyte/sec
Thu Mar 3 22:59:04 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/swim-2.html", 1101 bytes, 12.83Kbyte/sec
Thu Mar 3 22:59:04 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/swimhead.html", 1104 bytes, 15.79Kbyte/sec
Thu Mar 3 22:59:04 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/z30.html", 1109 bytes, 13.65Kbyte/sec
Thu Mar 3 22:59:04 2016 [pid 23107] [admin_waterproof] OK MKDIR: Client "212.233.150.139", "/public_html/3d/configuration"
Thu Mar 3 22:59:05 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/configuration/radioswim.xml", 7832 bytes, 61.48Kbyte/sec
Thu Mar 3 22:59:05 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/configuration/a10.xml", 7826 bytes, 72.50Kbyte/sec
Thu Mar 3 22:59:05 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/configuration/swim-1.xml", 7829 bytes, 61.98Kbyte/sec
Thu Mar 3 22:59:05 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/configuration/swim-2.xml", 7829 bytes, 59.11Kbyte/sec
Thu Mar 3 22:59:05 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/configuration/z30.xml", 7826 bytes, 66.83Kbyte/sec
Thu Mar 3 22:59:05 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/configuration/swimhead.xml", 7831 bytes, 61.21Kbyte/sec
Thu Mar 3 22:59:05 2016 [pid 23107] [admin_waterproof] OK MKDIR: Client "212.233.150.139", "/public_html/3d/css"
Thu Mar 3 22:59:05 2016 [pid 23106] [admin_waterproof] OK MKDIR: Client "212.233.150.139", "/public_html/3d/js"
Thu Mar 3 22:59:05 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/css/fonts.css", 1256 bytes, 17.10Kbyte/sec
Thu Mar 3 22:59:06 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/js/buttons.js", 1042 bytes, 9.44Kbyte/sec
Thu Mar 3 22:59:06 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/js/pngFixer.js", 394 bytes, 4.68Kbyte/sec
Thu Mar 3 22:59:06 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/js/Expo360.js", 69227 bytes, 321.66Kbyte/sec
Thu Mar 3 22:59:06 2016 [pid 23106] [admin_waterproof] OK MKDIR: Client "212.233.150.139", "/public_html/3d/ui_images"
Thu Mar 3 22:59:06 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/close_button.png", 1770 bytes, 20.24Kbyte/sec
Thu Mar 3 22:59:06 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/divider.png", 3601 bytes, 24.65Kbyte/sec
Thu Mar 3 22:59:06 2016 [pid 23106] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/grabhand_closed.png", 812 bytes, 9.80Kbyte/sec
Thu Mar 3 22:59:07 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/grabhand_open.png", 875 bytes, 10.11Kbyte/sec
Thu Mar 3 22:59:07 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/hotspot_over.png", 1780 bytes, 25.49Kbyte/sec
Thu Mar 3 22:59:07 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/hyperlink_out.png", 1388 bytes, 19.30Kbyte/sec
Thu Mar 3 22:59:07 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/hyperlink_over.png", 948 bytes, 13.60Kbyte/sec
Thu Mar 3 22:59:07 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/left_out.png", 835 bytes, 12.01Kbyte/sec
Thu Mar 3 22:59:07 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/left_over.png", 524 bytes, 7.37Kbyte/sec
Thu Mar 3 22:59:08 2016 [pid 23107] [admin_waterproof] OK UPLOAD: Client "212.233.150.139", "/public_html/3d/ui_images/menu_tile.jpg", 11997 bytes, 71.19Kbyte/sec
Thu Mar 3 22:59:27 2016 [pid 23110] CONNECT: Client "212.233.150.139"
Thu Mar 3 22:59:27 2016 [pid 23108] [admin_waterproof] OK LOGIN: Client "212.233.150.139"
Thu Mar 3 22:59:28 2016 [pid 23115] CONNECT: Client "212.233.150.139"
Thu Mar 3 22:59:28 2016 [pid 23114] [admin_waterproof] OK LOGIN: Client "212.233.150.139"

Here is the massage form the Filezillia:

Logged in
Status: Starting upload of D:\Rabotna 2016\3d\3d\ui_images\hotspot_out.png
Status: Retrieving directory listing of "/public_html/3d/ui_images"...
Command: PASV
Response: 227 Entering Passive Mode (46,101,216,59,47,62).
Command: STOR minus_out.png
Response: 150 Ok to send data.
Error: Connection timed out after 20 seconds of inactivity
Error: File transfer failed
Status: Disconnected from server
Status: Resolving address of waterproofplayer.com
Status: Connecting to 46.101.216.59:21...
Status: Connection established, waiting for welcome message...

I tried the test with firewall OFF but no any changes, the massage appear again.

Here is my pasv ports:

pasv_max_port=12100
pasv_min_port=12000

What do you mean with this: Maybe you use all your pasive ports, so you make alot of conections, log may have more information. How to find how many pasv ports I'm using?

Thanks!

[skamasle]

I cant explain this in english.

But check your firewall and open pasive ports if are close.

Change range of pasive ports:

pasv_max_port=14000
pasv_min_port=12000

Open range on firewall and it should work.